Support
Get in touch with the experts that hold the solutions to any automation and process control issues or requests.
AROUND THE CLOCK SUPPORT
Our expert team of engineers offer 24/7 support and can assist remotely with a host of issues regardless of whether the systems were originally installed by Bitwise.
If you would like to set up an After Hours Support Contract, please contact our team during business hours.
Supported Systems
PLC Systems: Rockwell, Siemens, Schneider, Omron, B&R, GE Fanuc
SCADA: Citech, RSView, Proficy, Intellution, Win CC
Networks: Profibus, DeviceNet, ControlNet, Profinet, Ethernet/IP, Modbus TCP, CAN, CANOpen, Ethernet PowerLink, X2X
Other Systems: Flow, Level, Pressure, Telemetri, Robotics
Our team can assist remotely with a host of issues including breakdowns
COMMON SUPPORT REQUESTS:
✔️ Equipment bypass assistance for production until troubleshooting can be fulfilled
✔️ PLC controller and network issues
✔️ Program and coding changes to add/remove functions, change orders and operations or set a new staff member profile (Probatch).
✔️ Over the phone troubleshooting
✔️ Installation of new features for Probatch
✔️ Identification of Probatch systems to help identify with factory equipment, electrical systems and running diagnostics
CONTACT US
Speak with our team to discover how your facility can improve profitability with smart automation and process control.
Ph: +61 7 3209 6055
Email: [email protected]
