BITWISE SERVICE AND SUPPORT
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Our new plant fitout allows for more automation and quality controls in place to ensure production targets are met and customers receive product on time in full spec.
It was a pleasure to work through the project with the Bitwise team. Very knowledgeable and easy to talk to around different ideas. The training was excellent, explained the system/process very well.
New runout procedure between jobs. Worked with me to reduce time cooler empties.
Reduction in plant downtime by approx. 12 hours a week. Allows us to produce an extra 575t a week in this one innovation.
Easy to navigate around and see exactly where alarms/problems are. Support is excellent, Team members made themselves available on request and after hours
Would definitely recommend it. Better product than previous / outdated systems I have used in past. Very Innovative / flexible.
Since contacting Bitwise and installing Probatch we have been able to reduce employee numbers by about 50% while improving our capacity by 20%. Probatch is a valuable system with reasonable pricing and the Bitwise teams are very nice to work with.
Probatch is a very flexible system which can work with another PLC or system smoothly. I am surprised that the Probatch team can develop 16 batching weighers combined into one batching system and can automatically divide required ingredients to be weighted in multiple weighers, so it reduces batching time to 45-60 secs for 5tons/batch.
Control of the system is easy to understand even for employees who have no experience in feedmill production. It's great to have support 24hr and fast response. They are very calm always try to understand exactly what the problem may be, even if it's something outside of Probatch.
They respond quickly and develop modified software requests in no time. I would recommend Probatch as it is the most flexible and cost effective system I have ever used.
Probatch provided improvements in productivity, Quality assurance and machine performance. We can now lot track raw materials, gauge optimum motor amps on critical processing machinery and through the diet coding prevent any feed mix ups which is critical in a multi customer service orientated business. The team at Bitwise work with us on our level. They understand our needs to practical issues in our operations. Bitwise are great problem solvers often working in collaborations with our staff. They are good listeners.
When we purchased another business the change over was always going to be challenging. Bitwise went above and beyond to ensure we could manufacture feed under our own name the next day. This gave me great comfort and allowed me to concentrate on the people who ran the business.
Very user friendly. We certainly don’t utilise it to its full extent due to our own ERP system preferences. Visibility of each plant from anywhere is a great tool for numerous reasons.
Support is a key requirement in our game. Downtime can blow the costs sky high and Bitwise recognise this risk to our business. The continued support is worth it. We have already been recommending Bitwise for some time. Not just because they are a good business with great service. The people within the business are great and I fully support them being even more successful in the future.