AROUND THE CLOCK SUPPORT
Our expert team of engineers offer 24/7 support and can assist remotely with a host of issues regardless of whether the systems were originally installed by Bitwise.
PLC Systems: Rockwell, Siemens, Schneider, Omron, B&R, GE Fanuc
SCADA: Citech, RSView, Proficy, Intellution, Win CC
Networks: Profibus, DeviceNet, ControlNet, Profinet, Ethernet/IP, Modbus TCP, CAN, CANOpen, Ethernet PowerLink, X2X
Other Systems: Flow, Level, Pressure, Telemetri, Robotics
Our team can assist remotely with a host of issues including breakdowns
Call +61 7 3209 6055
Address: 1/66 Commercial Drive, Shailer Park QLD 4128
COMMON SUPPORT REQUESTS:
✔️ Equipment bypass assistance for production until troubleshooting can be fulfilled
✔️ PLC controller and network issues
✔️ Program and coding changes to add/remove functions, change orders and operations or set a new staff member profile (Probatch).
✔️ Over the phone troubleshooting
✔️ Installation of new features for Probatch
✔️ Identification of Probatch systems to help identify with factory equipment, electrical systems and running diagnostics